Reference

How juragakoin99 Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, use local wallets like DANA, OVO, or GoPay, and access the lobby — and exactly what we do with it.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacyCookie ControlsData Retention PolicyYour Right to Request Deletion
juragakoin99 How juragakoin99 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about this policy, want to know what data we hold on your account, or need to request a correction or deletion, our support team handles privacy requests directly. Send your request with your registered account email so we can locate your data accurately and respond without delay.

Team online

Live Chat Support

Start a live chat from your account dashboard. State that your request is privacy-related so the agent routes it to the correct team immediately.

Email Privacy Request

Email us from your registered address with the subject line 'Privacy Request'. Include your account username so we can verify identity before accessing your records.

Account Help Centre

Open the Help section inside your account, select 'Data and Privacy', and submit a formal request form. We log every submission with a reference number for tracking.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use encryption across all account and payment flows to protect the data you share with us. Cookie settings, data retention periods, and your rights to access or correct your record are all managed through your account settings or via our support team.

Encrypted Payment Data

All DANA, OVO, and GoPay transaction data moves through encrypted connections. We store only what is needed for account verification and payment reconciliation — nothing surplus.

Cookie Controls

We use session and analytics cookies to keep your account active and improve lobby performance. You can adjust cookie preferences in your browser settings at any time without affecting your account access.

Data Retention Period

We retain account and transaction records for as long as required by applicable law or as needed to resolve open disputes. Once a retention period expires, data is deleted or anonymised from our systems.

Your Access and Correction Rights

You can request a copy of the data we hold or ask us to correct inaccurate details at any time. Submit the request via live chat or email with your registered account details for verification.

Privacy Policy Questions Answered

These are the privacy questions we get asked most often by account holders. If yours is not here, reach us through live chat or the privacy request form in your account.

We collect your name, email, date of birth and contact number at registration. Payment sessions via DANA, OVO or GoPay add a transaction reference and wallet identifier to your account record.

No. We only record the transaction reference and wallet identifier generated by the payment. Your e-wallet PIN and password are never transmitted to or stored on our systems.

Yes. Email us from your registered address with the subject 'Data Access Request', include your username, and we will verify your identity before sending a summary of the records we hold.

We keep your data for as long as your account is active or as required by applicable law in Indonesia. Once the legal retention period ends, data is deleted or anonymised from our records.

We share data only with service providers necessary to operate the platform — payment processors and game studio platforms. We do not sell your data to advertisers or unrelated third parties.

Open the Help section inside your account, select 'Data and Privacy', and submit a deletion request. We will confirm receipt with a reference number and process it subject to any legal retention obligations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.